Shipping

SHIPPING:

Please note the timeframes below are estimated and act as a guide only. During Covid-19, shipping couriers are currently experiencing delays.

LOCATION	SERVICE + FLAT RATE	TIME FRAME
AUSTRALIA	AUS POST STANDARD $5.00 AUD	6-11 Business Days
CANADA	PERMIUM INTERNATIONAL $10.00 AUD	10-16 Business Days
NEW ZEALAND	PERMIUM INTERNATIONAL $10.00 AUD	5-10 Business Days
UNITED STATES	PERMIUM INTERNATIONAL $15.00 AUD	10-16 Business Days
UNITED KINGDOM	PERMIUM INTERNATIONAL $15.00 AUD	10-16 Business Days
REST OF EUROPE	PERMIUM INTERNATIONAL $15.00 AUD	10-16+ Business Days
REST OF WORLD	PERMIUM INTERNATIONAL $20.00 AUD	10-16+ Business Days

PROCESSING TIME:

All orders are shipped within 72 hours of purchase on business days in Queensland, Australia (AEST). Any orders made on Saturday or Sunday will be dispatched within 72 hours from the following Monday. Please note, during sale periods or public holidays, we may experience small dispatch delays.

SHIPPING POLICY:

Once an order is dispatched from our warehouse, JALACALM Pty Ltd cannot be held responsible for any delivery delays, missing, lost or stolen packages. If you are experiencing any of these issues, please contact the courier directly.

Customs and Import duties may apply to orders for delivery outside of Australia and are levied by the destination country. The customer as the recipient of any order shipped outside of Australia will be liable for all import duties, customers, and local sales taxes levied by the country you are shipping to.

If the order is refused, the customer will be responsible for the original delivery charges, any applicable tax and duty charges, and the cost of returning the package. Calculate your international delivery times with Australia Post.